Customer must inform us within 24 hours after the item is received. We reserve the right to reject any returns if the items packaging is opened. Sign of tear and cutting will be visible to the packaging of the items. Any other reason for returning the item please contact us at sales@toycabinet.net Shipping MOC collectors must understand the nature of shipping and handling. We at ToyCabinet have no control over what happens during the shipping process. So by accepting this terms and condition, you agree that the risks the items will be subjected during shipping and might not arrive in a condition you expect. However, if the damage is limited to the outer box, bent lids, crushed corners we ask you to bear with it. We at ToyCabinet ensure that our items are brand new and no damage to the packaging whatsoever until we turn it over to our courier for shipping. We at ToyCabinet are committed to total customer satisfaction. Any problem arises upon your ordering, shipping, damages and missing items etc. contact us sales@toycabinet.net